Assist and implement excellent customer service within the unit and supervise work assignments.
Job Responsibilities: *.Supervize/control staff assignment, reporting and absences *.Control of staff overtime and compensation management *.Maintain applicable safety and quality standards *.Maintain, up-date company’s and customer manuals and documentation *.Keep up to-date with local emergency plan *.Maintain good relations with customers and airport authorities *.Report any irregularity and take appropriate action *.Attend and contribute to internal meetings *.Comply with company’s Standard Operating Procedures (SOP) and policies *.All other duties as assigned Primary Location North America-US-VA-Washington Dulles International Airport (IAD) Organization North America, Japan and Korea
Qualifications and Competencies:
*.High school diploma or GED equivalent
*.Minimum of 2 years leadership experience
*.Ability to deal with conflicts
*.Strong oral and written communication skills
*.Ability to work under pressure
*.Customer focus and quality awareness
*.High standards in quality and service level agreements
*.Must be able to work flexible working hours.
Equal Employment Opportunity Statement:
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law....»Apply..
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