Review and document overage, shortage and damage intents. Determine if intents are valid or invalid claims. Communicate claim decisions to customers and vendors and negotiate claim resolutions.
ESSENTIAL JOB FUNCTIONS: *.Enter incidents, notice of intent and cargo claims into claims database *.Analyze information from customers, shippers, consignees and carriers relating to cargo loss incidents and determine whether a claim is valid *.Notify customer, carrier and draymen of claim filings and rejected claims *.Order inspections and determine what steps need to be taken in order to support the claim with the customer or carrier in an effort to resolve the claim *.Work with the customer to understand the value of damaged products and how the product should be handled. Involve operations to assist in movement of the product. *.Discuss valid claims with customers, carriers and appropriate Hub personnel *.Negotiate claim resolutions, process payment requests and claim resolution paperwork *.Determine settlements on small claims *.Recommend larger settlements to manager and possibly other Hub personnel for final decision
MINIMUM QUALIFICATIONS:
*.Two years of cargo claim resolution experience or a Bachelor’s degree
*.Must be courteous and customer service focused
*.Ability to work well within a team environment
*.Excellent organizational and communication skills
*.Proficient with Lotus Notes and Microsoft Office (Word, Excel)
OTHER BENEFITS:
Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:
*.3 medical plans
*.dental plan
*.401(k) plan
*.long term disability insurance
*.life/AD&D insurance
*.vision insurance
*.additional individual voluntary insurance plan
*.flexible spending accounts
*.scholarship award
*.paid sick time/short term disability programs
*.vacation pay
*.holiday pay
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status.Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com or call (630) 795-2164 and let us know the nature of your request and your contact information....
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