Cargo Service Manager Air Canada- Vancouver, Canada

This position is responsible for all functions associated with cargo operations in Vancouver. *. Ensure Safety / Security standards are applied without compromise. *. Support operational service standards. *. Monitor and communicate daily operational requirements and changes. Communicate with staff on a regular basis to keep them up-to-date and knowledgeable of new products, performance (service and operational) issues and branch objectives. *. Monitor productivity and quality of service. *. Identify and resolve operational and quality problems. *. Coach and counsel staff. *. Consistently deliver superior service to internal and external customer’s service. Anticipate, identify and resolve service and operational problems with a results-oriented approach to performance. *. Counsel and communicate with employee groups and the management team to maintain cooperative working relationships. *. Plan, organize, manage and enhance cargo customer service function. Responsible for the effective and timely management and deployment of staff in support of customer. *. Strong interface with ground handler, flight operations and airport customer service. *. Communicate policies, procedures and changes to providers of contracted services.

Qualifications *. Thorough knowledge of Cargo processing and operational procedures. *. Commitment to enhancing operational safety *. High energy level with solid planning skills *. Proven leadership and people skills *. Excellent verbal and written communication skills. *. Demonstrated strong interpersonal skills. *. Knowledge of WABLINK, and WEBLYNX *. Past management/supervisory experience an asset *. Personal computer skills a definite asset...
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